Tom Yancey Company - Carmichael, California

Eric A.

The most dishonest, unscrupulous, unethical contractor we have ever hired. The Tom Yancey Company (TYC) literally DESTROYED OUR HOUSE between tear-off of our old roof and install of the new one. Subcontractors they hired, which in their contracts they make a selling-point of never doing - “Note #4: Our own crews on our payroll will perform all work; no subcontracting or day laborers will be allowed”, inexplicably showed up an entire week ahead of the scheduled tear-off date and completely removed our roof. At that point TYC, caught off guard with no materials and not prepared to put the new roof on, decided it wouldn’t be a problem to leave our house with no roof (not even a tarp) until the scheduled install date 7 days later. 5 days into those 7 it poured rain. Extensive water damage throughout our entire house resulted in all of our possessions in storage and our family living in a hotel for 3 months until our house was repaired/returned to a livable condition. TYC denied any and all responsibility for the nearly $250K in damages but after a prolonged legal back & forth the arbitrator ultimately stated in her ruling that The Tom Yancey Company was in fact “negligent and failed to mitigate”.

In TYC’s reply to this review they claim our statements are “misleading and not factual”, and “for the real story call us at…”. Note that in their reply they do not deny that TYC destroyed our home due to negligence and failure to mitigate. They didn’t, and can’t, because the ‘facts’ are that the company did exactly that, exactly as described above, and exactly as they’re very clearly written in 1) the arbitrator’s ruling, 2) the owner’s and his own employees’ sworn depositions, as well as 3) the owner’s own personal text messages to us. We would be more than happy to share copies of these documents and messages with anyone who asks. There is where you’ll get ‘the real story’. Anything TYC says to the contrary is an outright lie.

Joseph L.

Adrian answered so many questions and provided really great recommendations for me to consider. Very professional guy. Mr. Yancey drove out to inspect my roof, flew his drone over the house and used a high def camera to inspect the quality and placement of the shingles. He gave me fantastic advice, and given his depth of knowledge, I felt great confidence in his judgment.
We had Yancey rebuild our roof 20 years prior, with ridge vents. They did such a fantastic job back then, and that work has stood the test of time. I just had to give them some repeat business.
Anyway, I walked into the office at 2pm, and Mr. Yancey drove over at 3pm to inspect, on the SAME DAY. He ended up telling me my roof was already in good shape, and said not to worry.
How can any business do any better than this? It's the gold standard of customer relations. Many thanks to the Yancey Roofing Company!!

Sherry V.

Amazing company. Adrian and his crew were excellent. A friend of ours is a retired contractor of 25 years and recommended Yancey. They have been around for generations. The higher the contract license number; the more years they have been in business. We had a leak and a couple of companies we had out told us they could not repair it and warranty the repair, and that the entire roof had to be replaced, not true. Adrian was honest and did not try to pressure us, as some others have. Adrian gave us the only fair quote and Yancey uses state of the art roofing materials. The crew knew as soon as they tore off the roof where the leak was and did the work in two days! In retrospect, I should have told those other roofers, "Well, if you can't do a repair with a warranty, why would I let you do an entire roof.?" Just sayin'. If you want quality, honesty, no pressure, and peace of mind; Yancey and Adrian are it. Thanks again fellas!

M W.

"Old Man Yancey" is a scam artist. He charged me $2500 for a roof leak repair that took less than one hour to fix and required no materials. I've added a picture of the extremely vague contract that he says is fair and ethical. I'm also considering filing a complaint with the California Contractor's Board. I originally chose Yancey because he had so many good reviews but I guess he's having money troubles now. Beware, especially if you are a female homeowner and over 60--I think that's why I was singled out for this scam. I've learned an important lesson.

Robin E.

Tom Yancey Roofing is the best!! We spoke with many roofing companies in preparing to have our roof replaced and are so glad that we chose Tom Yancey Roofing! Adrian was prompt in getting us a quote, was competitive with the price and always answered our phone calls throughout the process. Adrian was so helpful and knowledgeable and wonderful to work with. Our old roof had a few leaks and I felt they made us a priority in there schedule during this stormy January/February. The crew was efficient, on time and there when they said they would be. Marlo was also very helpful and kind on the phone. I would highly recommend this company to friends and family! My roof looks beautiful and I couldn't be happier with it! Thank you so much Adrian, Marlo and crew at Tom Yancey Roofing!!
Robin

David S.

Yancey and company re-roofed our home. The outcome was outstanding and very professional. The crew was a good group of men and their work showed through. A big piece for me was how they cleaned up after themselves each day. The roof looks very nice and I would recommend them to any home owner.

Timothy M.

Tom Yancey Company just finished putting my new roof on. So many contractors, who do you choose? Yancey put the roof on 23 years ago so I called them. Evertbody I dealt with was great. Most of the contact I had was with Scott. He put the new roof on and did a fabulous job. Thank you Scott, Adrian, and Tom

William B.

The Tom Yancey Company was exceptional in all facets on everything we needed for our reroof.
New shingles, new venting, installation of new skylight, much improved hog valley and all dry rot repair as needed. Tear off was completed at lightning speed and Scott was our guy for all the rest until completion. He did all the work and was responsive to all of our questions.
The old man (Tom) was responsible for the beginning drone pictures and quote as well as the finish pictures and recap.
The office manager Marlo handled all of the paper work professionally.
The price was comparable to all other bids.
Overall a great experience and very professional! We made a great choice of companies.