Simply Discount Furniture - Santa Clarita, California

El M. A.

Personas con mascara pero mal puesta

Nova M. V.

Todo

Jaxx A.

I was so disappointed in this place. The day we went in to find our new bedframe everything went great. Found what we needed. They helped us and it went smooth. We had a pick up order. They called us told us it was ready. We picked it up. Got home started unpacking stuff. One of the pieces was broken. We called And they put us on hold for a while finally came back, said Bruce Would be giving us a call back in about 10 to 15 minutes. We waited nothing about an hour past nothing mind you we had all these pieces laying on our front yard trying to figure out what we were going to do with this broken piece. We ended up being the ones to call back finally spoke to Bruce. He didn’t care at all since we had already paid in full and we were in his words no longer customers, and he was working on customers inside the store so he didn’t have time to speak to us right now. Said he can offer $50 or reorder the piece and would have to wait a month for it. Had no sympathy was trying to get off the phone as soon as possible. It was such a bad customer service and they didn’t care to help us at all.

dharmender D. S.

It all started when I purchased furniture from Simply Discount Furniture. Excited about my new purchase, I finalized my order and left, thinking everything was squared away. The next day, however, I realized I wanted to make some changes to the original order. I visited the store, and they agreed to modify it, even returning a small portion of the payment.

When I arrived to finalize the changes, I was in a hurry—my kids were waiting to be picked up from school. The store staff processed the transaction quickly, and in my rush, I didn’t get a receipt for the revised order. I didn’t think much of it at the time; after all, I trusted everything was handled professionally.

A few days later, I had second thoughts about the entire purchase and decided to cancel the order. When I called the store to request a refund, I was hit with an unexpected response: "All sales are final." They claimed it was written on the receipt from the original transaction.

I was taken aback. At no point during my initial purchase or the modification process had anyone mentioned a "no refund" policy. I hadn't even received a receipt for the modified order, which only added to my frustration. How was I supposed to know the policy if it wasn’t communicated?

To make matters worse, I later discovered that one of the same bed I had purchased was listed at a much cheaper price in the store’s inventory vendor catalog. Out of curiosity, I began researching the prices of similar furniture items online and realized that almost everything I had purchased was significantly marked up compared to other retailers.

This completely eroded my trust in the business. Not only was I being refused a refund under a policy I was never told about, but I also felt deceived by their pricing practices. What I had assumed to be a fair transaction now felt like I had been taken advantage of, which only strengthened my resolve to fight for my rights.

There is no item delivered to me as of today. So basically they have furniture and money.

JR M.

I’ve been a loyal customer of my sales rep for years, and he has always been exceptional. Recently, I purchased a bed set for my parents, and the price and quality were outstanding. However, my experience with the delivery and customer service was disappointing.

When I called to confirm the delivery, the woman who answered was not only rude but also aggressive. Despite my request to speak with a manager, she insisted that the manager arrives whenever he wants. This was frustrating, especially since I was told they could deliver any day of the week. My calls only made her more unprofessional, but she eventually confirmed the delivery window of 6-9 pm.

When the delivery team arrived around 7 pm, they seemed visibly upset and unprofessional. They didn’t introduce themselves, confirm the order, or even greet me. Their attitude was one of the rudest experiences I’ve ever had. After placing the furniture in the room, one of the delivery men handed me a paper to sign without explanation, then grabbed it and left abruptly.

After checking the furniture, I called the office again. To my surprise, the same rude woman answered and offered no apology, even remarking, "Well, they're tired. What do you want?" This level of disrespect has led me to decide that I will take my business elsewhere in the future.

Despite the manager’s late apology, this experience has ended a five-year relationship with my sales rep due to the lack of professionalism from the office staff and delivery team. My advice to future customers: if you encounter unprofessional behavior, consider taking your business elsewhere.

Joe R.

Store is offset in the back, use navigation to find easier.

Worked with Don, super friendly, took his time and answered all of our questions. All the staff was excellent. Store had a vast array of all kinds of furniture and great deals. COVID has delayed all deliveries of non-stock custom items, but after visiting 5 furniture stores this is normal. 89$ delivery fee, extra $100 if you want them to remove the old couches.

Bought a big couch and will update this review to include delivery and set-up when the couch is received.

Purchasing experience 5 🌟
Selection 4.5 🌟
Delivery.. coming soon
Condition Arrived.. coming soon

Skyler G.

Such great service we experienced here! We came in store to pick up our couch and had some troubles along the way (at no fault to the store). Bruce went above and beyond to make sure that we were completely satisfied with our couch and experience there. We ended up purchasing a dining table set from them as well! I can’t explain enough how kind Bruce was to us and how helpful he was during our experience there!

nick M.

Product was never delivered with no solutions. We paid extra for there delivery but drivers refused to deliver the product. I would recommend choosing a company that puts customer first.