High Country Cleaning Service, LLC - Boone, North Carolina

JP Carlin

I needed a move-out clean to prepare a condo for sale as a remote owner. Initially, everything went well as the owner responded promptly and scheduled an appointment that met my timeframe. However, communication started to break down afterward. She did not respond to my calls or text messages to confirm the cleaning a day ahead where I was also to give her the lockbox code and other relevant information.

When the scheduled time came and went, I received no confirmation that the service had been performed, although an automatically generated invoice appeared in my inbox later that evening. I emailed the owner asking for confirmation and she mentioned that no pictures were taken but didn't confirm the work was done. She knew that I was a remote owner. I had my real estate agent check the condo, and she reported that it hadn't been touched—sinks, bathrooms, and everything else were still dirty.

Over the weekend, I informed the owner, Maryann, who promised to clean it personally on a Tuesday after a medical visit on that Monday. I asked for the specific time on Tuesday as we had to schedule pictures that day, but she did not respond all day. After business hours, I was forced to cancel the appointment since nothing was going well.

This experience set us back several days in listing the property for sale. I hate to leave a 1-star review, but there wasn't a single aspect of this interaction that justifies anything higher.

Cory Gutierrez

We're thrilled with the exceptional service provided by
High Country Cleaning Service. Their reliability and easy communication make working with them a breeze. They consistently show up on schedule, ready to tackle any cleaning job requested.

They go above and beyond to ensure our satisfaction. Not only does their cleaning show a noticeable difference, but they also promptly address any concerns we have. Their commitment to customer service is unmatched, and it's clear they genuinely care about making our office shine. We couldn't ask for a better cleaning partner!

Bradley Schulte

The best cleaning and maintenance crew in the area for sure. If you own a vacation rental and need a great team this is the team for you. We have used others and were not happy, once we found high country cleaning we have been so pleased with everything. Easy going, great communication, show up when they say they will, and do an amazing job. Also if you are an out of town owner like many are, they are happy to help with the little things that pop up that you are sitting at home wondering how you are going to deal with this issue, a quick email or call and they are on it. Our cabin is well cared for by this team. I highly recommend them.

Natalie Eisenhut

We have been thrilled with the professionalism, promptness and quality of care for our home! Thank you so much for caring for our home in a great way!

Jonathan Merrill

High Country Cleaning Services is top notch. I highly recommend using them. They are dependable and consistently show up regardless the weather. In addition, they leave our home in impeccable shape and go above and beyond. If you need a cleaning service look no further and call this company.

Brandon Creekmore

High Country Cleaning has been providing me weekly cleaning for several years. I have tried others in the area and have always had problems with no-shows and no communication or notice. This is the best cleaning services in the Boone area that I know of. They are always prompt, great communication, and offer a great value. I highly recommend.

Sheryl Orsello

Maryann and her crew are FANTASTIC! The cleaning quality is great and I love that they use green products! They clean our condo rental in Sugar Mountain and we use it sometimes and have seen their work first hand! Maryann is so nice and super flexible with my special requests and rescheduling, if needed. I’m so happy I found them. Highly recommended!

James W. Hall

We've used Charles and Maryann for years. They are extremely reliable, do an excellent job and are completely trustworthy. We have gotten to know both of them well over the years and have only the highest regard for their characters. We've watched them grow their business and have observed their professionalism in all aspects of their thriving enterprise. They are good listeners and they've made every effort to meet our specific needs in every regard. I would recommend them very highly to anyone looking for expert and trustworthy housecleaning.